Refund & Cancellation Policy
Introduction
JSM AGRO FARM PRIVATE LIMITED deals in fresh fruits, vegetables, dried fruits, and agricultural products. Due to the perishable nature of many agro products, refunds and cancellations are subject to specific conditions outlined in this policy.
By placing an order through our website or business channels, customers agree to the terms mentioned below.
Order Cancellation Policy
Customers may request order cancellation before the order has been processed, packed, or dispatched.
Once an order has been:
- Processed
- Packed
- Shipped
- Dispatched for delivery
Cancellation requests may not be accepted.
JSM AGRO FARM PRIVATE LIMITED reserves the right to approve or reject cancellation requests depending on order status and operational conditions.
Cancellation by Company
We reserve the right to cancel any order due to:
- Product unavailability
- Incorrect pricing or information
- Payment issues
- Suspected fraudulent activity
- Logistics or operational limitations
- Natural or seasonal supply issues
In such cases, eligible refunds will be processed where applicable.
Refund Eligibility
Refund requests may be considered under the following situations:
- Damaged products received
- Incorrect products delivered
- Missing items in the order
- Poor-quality products received
- Approved order cancellations
Customers must report issues within the specified time after delivery along with proper proof such as:
- Product images
- Package images
- Delivery details
- Invoice or order reference
Non-Refundable Situations
Refunds may not be applicable for:
- Delayed complaints after delivery
- Minor natural variations in size, color, texture, or appearance
- Incorrect delivery information provided by customers
- Failed delivery attempts due to customer unavailability
- Products damaged after delivery
- Change of mind after dispatch
Agricultural products are natural and seasonal items; slight variations are considered normal.
Refund Process
Approved refunds will be processed through the original payment method or another approved method as determined by the company.
Refund processing timelines may vary depending on:
- Payment method
- Banking process
- Operational review
- Financial institution policies
Replacement Policy
In certain approved cases, the company may offer:
- Product replacement
- Partial refund
- Store credit
- Alternative product arrangement
depending on product availability and issue type.
Export Orders
Refunds and cancellations for export orders may depend on:
- Shipping status
- Customs clearance
- International logistics conditions
- Import regulations
- Contractual agreements
Export-related claims will be reviewed individually based on the shipment and transaction terms.
Contact Us
For cancellation requests, refund support, or order-related concerns, customers may contact JSM AGRO FARM PRIVATE LIMITED through the official contact information available on the website.